IT Support

Piper Companies is currently looking for an experienced IT Support Specialist in  King of Prussia, Pennsylvania (PA) to work for a growing  global life science company. The IT Support Specialist will play a significant role in the maintaining and troubleshooting of various devices and systems.

Responsibilities for the IT Support Specialist include:

• ·      Respond to daily end user support requests (hardware, software, peripherals, mobile devices, copiers, and VOIP phones) for both on-site and remote users.
• ·      Set up, configure, and roll out hardware and software as needed.
• ·      Maintain, analyze, and troubleshoot software and computer peripherals.
• ·      Assist in developing and documenting improvements to current processes.
• ·      Test, image, and clean PCs, laptops, monitors, printers, and other related hardware.
• ·      Stay updated on new and emerging security threats and mitigation approaches and perform periodic security reviews of assigned areas.
• ·      Manage Active Directory users and Office 365 mailbox management.
• ·      Test, validate, and qualify regulated computerized systems.
• ·      Write documentation according to 21 CFR part 11 compliance for analysis sequencers.
• ·      Assist with infrastructure maintenance, including Meraki Networking, Nutanix VM, and Fortinet Firewall.
• ·      Manage server updates (Linux, Windows).
•  

Qualifications for the IT Support Specialist include:

• ·      Associate’s Degree in a related field a plus
• ·      Exp with infrastructure maintenance, including Meraki Networking, Nutanix VM, and Fortinet Firewall.
• ·      Experience working in a GxP environment.
• ·      Proficiency in Office 365, Active Directory, and various software and hardware.
• ·      Familiarity with different operating systems (Linux, Windows).
• ·      CSV exp – (a Plus) Test/Validate/Qualify regulated computerized systems
• ·      Write documentation according to 21 CFR part 11 compliance for analysis sequencers

Compensation for the IT Support Specialist include:

• Salary Range is $85,000 - $95,000 plus - dependent upon experience
• Comprehensive benefits package

Keywords 

IT Support,  Ed User Support, IT Infrastructure, Active Directory, 21 CFR part 11, Linux, Windows, Office 365, GxP Environment, Meraki Networking, Software Configuration, Server Maintenance, Security Threats, Time Management, Communication Skills, Comprehensive Benefits Package, Health, Vision, Dental.