Senior Patient Support Quality Manager

Piper Companies is currently looking for a Patient Support Quality Manager in Raleigh, NC in a hybrid role. The Senior Patient Support Quality Manager will ensure high standards of quality and efficiency in patient support.

Responsibilities for the Patient Support Quality Manager include:

• Monitor the performance of patient engagement quality programs through the use of KPIs and metrics to evaluate service quality, patient satisfaction and program effectiveness
• Maintain patient services activities with departmental SOPs and industry standards
• Establish and implement patient engagement quality program through policies, guidelines, and high-quality service delivery.

Qualifications for the Patient Support Quality Manager include:

• 7+ years of relevant experience in patient support programs
• Rare disease and/or complex therapy administration experience
• Salesforce or Healthcloud CRM platforms
• Bachelor's Degree in life sciences, business or a related field

Compensation for the Patient Support Quality Manager includes:

• Salary Range: $100,000-$120,000 based on experience
• Comprehensive benefit package: medical/dental/vision/prescription coverage, 401k
• Perks: Employee Wellness resources, PTO & paid parental leave benefits

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Keywords:

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