Support Software Architect
Remote
Job Id:
128533
Job Category:
Job Location:
Remote
Security Clearance:
None
Business Unit:
Piper Companies
Division:
Piper Enterprise Solutions
Position Owner:
Anne Green
Piper Companies is looking for a Support Software Architect that can work remotely for a company located in Raleigh, NC. The Support Software Architect is responsible for responding to incoming inquiries and determining the appropriate action to resolve each issue. The Support Software Architect will be providing assistance to internal and external customers.
Responsibilities for the Support Software Architect:
- Provide technical solutions and guidance through the support cycle for both the external and internal teams and customers
- Troubleshoot and resolve data and basic technical related issues
- Provide information to customers regarding product operation, maintenance and repair
- Structure and log information from troubleshooting to engineering teams
- Devise temporary solutions or client workarounds as necessary
Requirements for the Support Software Architect:
- Bachelors Degree or higher
- Expert knowledge in Longview Software Product
- 3+ Years working in corporate accounting or tax related fields
- 2+ years in a software support role, customer facing
- Strong problem analysis, problem solving and decision making ability under pressure
Compensation for the Support Software Architect:
- $100,000
- Full comprehensive benefits
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