Level 2 IT Service Desk Analyst

Piper Companies is looking for an IT Service Desk II to join an established biotech company located in Boston, MA. for an onsite (5 days per week) contract opportunity.

Responsibilities of the IT Service Desk II:

• This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.
• Respond to incoming incident tickets through the IT ticketing system.
• Install and update workstation equipment/hardware, manage routine checks to ensure proper functioning.
• Manage hardware/peripherals inventory (storing, tracking, shipping, etc.)
• Act as single point of contact for Tier 1 duties through resolution: software installations, network account configurations, updates, and initial troubleshooting.

Qualifications of the IT Service Desk II:

• 3-5 years of service desk experience
• Strong usage and troubleshooting skills with:
  • Windows 10
  • M365 applications
  • Azure tenant
  • Active Directory
  • Desktop and laptop computers, Workstation equipment (e.g., docking stations, monitors, peripherals)
• Familiarity with: MacOS, iOS, Android, incident management systems, endpoint management tools, vulnerability management, and remote management
• Working knowledge of basic network concepts and equipment (e.g., Aruba switches, APC UPS, Wireless Access Points). Wired and wireless networking support and troubleshooting experience.
• Any IT Certifications preferred

Benefits for the IT Service Desk II:

• Hourly pay rate $30.00-$35.00 per hour
• Comprehensive Benefits package: Medical, Dental, Vision, 401k, etc.

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