Support Software Architect

Piper Companies is looking for a Remote Support Software Architect for a company enabling businesses to streamline financial planning, budgeting, reporting, and tax provisioning processes.

Responsibilities for the Remote Support Software Architect

·       Provide technical solutions and guidance to external and internal teams, ensuring effective communication and issue resolution.

·       Analyze and explain data and process flows within CPM and Tax Provision software, using data visualization tools to aid understanding.

·       Troubleshoot and resolve data and technical issues, offering workarounds or temporary solutions as needed.

·       Lead customer conference calls to assess issues, provide support, and transfer product knowledge (e.g., Longview) to clients.

·       Collaborate with engineering teams by sharing structured information, logs, and feedback for new product opportunities and enhancements. 

Qualifications for Remote Support Software Architect

·       Minimum 2 years' experience in a customer service role with strong communication skills for proofreading and editing.

·       3+ years of experience in corporate accounting and/or tax for large entities, demonstrating adherence to policies and procedures.

·       Strong attention to detail, multitasking, and accuracy, with the ability to manage operating systems, products, and customer information.

·       Proven problem-solving, decision-making, and research abilities under pressure, offering solutions within policy guidelines.

·       Excellent project management and quality control skills, thriving in high-pressure environments with tight deadlines

Compensation and Benefits for Remote Support Software Architect

·       Salary: $90,000-$100,000

·       Comprehensive Benefits medical, dental, and vision insurance, 401k, Paid Time Off Policy, Paid holidays

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