IT Service Desk Analyst II
Boston, MA
Job Id:
129426
Job Category:
Job Location:
Boston, MA
Security Clearance:
None
Business Unit:
Piper Companies
Division:
Piper Enterprise Solutions
Position Owner:
Kiersten Schaefer
Piper Companies is seeking an IT Service Desk II to join an established biotech company located in Boston, MA. This position is 100% onsite (5 days per week). This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.
Responsibilities of the IT Service Desk II:
· Respond to incoming incident tickets through the IT ticketing system.
· Install and update workstation equipment/hardware, manage routine checks to ensure proper functioning.
· Manage hardware/peripherals inventory (storing, tracking, shipping, etc.)
· Act as single point of contact for Tier 1 duties through resolution: software installations, network account configurations, updates, and initial troubleshooting.
Qualifications of the IT Service Desk II:
· 3-5 years of service desk experience
· Strong usage and troubleshooting skills with:
- Windows 10
- M365 applications
- Azure tenant
- Active Directory
- Desktop and laptop computers, Workstation equipment (e.g., docking stations, monitors, peripherals)
· Familiarity with: MacOS, iOS, Android, incident management systems, endpoint management tools, vulnerability management, and remote management
· Working knowledge of basic network concepts and equipment (e.g., Aruba switches, APC UPS, Wireless Access Points). Wired and wireless networking support and troubleshooting experience.
· Any IT Certifications preferred
Compensation for the IT Service Desk II:
Hourly Rate: $28.00-$31.00 per hour *depending on experience*
Full Benefits: Medical, Dental, Vision, 401k, etc.
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