IT Service Desk Analyst II

Piper Companies is seeking an IT Service Desk II to join an established biotech company located in Boston, MA. This position is 100% onsite (5 days per week). This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.

Responsibilities of the IT Service Desk II:

·       Respond to incoming incident tickets through the IT ticketing system.

·       Install and update workstation equipment/hardware, manage routine checks to ensure proper functioning.

·       Manage hardware/peripherals inventory (storing, tracking, shipping, etc.)

·       Act as single point of contact for Tier 1 duties through resolution: software installations, network account configurations, updates, and initial troubleshooting.

Qualifications of the IT Service Desk II:

·       3-5 years of service desk experience

·       Strong usage and troubleshooting skills with:

• Windows 10
• M365 applications
• Azure tenant
• Active Directory
• Desktop and laptop computers, Workstation equipment (e.g., docking stations, monitors, peripherals)

·       Familiarity with: MacOS, iOS, Android, incident management systems, endpoint management tools, vulnerability management, and remote management

·       Working knowledge of basic network concepts and equipment (e.g., Aruba switches, APC UPS, Wireless Access Points). Wired and wireless networking support and troubleshooting experience.

·       Any IT Certifications preferred

Compensation for the IT Service Desk II:

Hourly Rate: $28.00-$31.00 per hour *depending on experience*

Full Benefits: Medical, Dental, Vision, 401k, etc.

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