Forecasting and Performance Analyst

Piper Companies is looking for a Forecasting and Performance Analyst to join an insurance provider based out of Baltimore, MD. This is a direct hire, remote opportunity.

 Essential Duties of the Forecasting and Performance Analyst:

• Support and maintain forecasting, capacity, and budget models both back office and telephony modelling, both tactical and strategic
• Maintain models used to plan resources and analysis in long term business decisions
• Monitor assumptions & actual results against plan and deliver efficient solutions to real problems that drive employee engagement and business efficiency
• Support contact center projects providing tactical and strategic plans to meet business requirements

Qualifications of the Forecasting and Performance Analyst:

• Bachelors in Information Technology is preferred
• 2+ years experience in operational roles with delivery record
• Advanced Excel skills required
• Availability to work EST hours
• Experience of working to targets to improve customer, people, or cost metrics.
• Experience of identifying and making improvements in operational customer facing environments

 Compensation for the Forecasting and Performance Analyst:

• $80,000 - $100,000 (based on experience)
• Medical, Dental, 401k, PTO, paid holidays

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