Head of Service Delivery

Piper Companies is looking for a Head of Service Delivery to join a start-up company who is consistently acquiring MSP companies. This is based in the Boston area requiring someone local for occasional onsite meetings.

*Great chance to get in early with a successful start-up organization*

 Essential Duties of the Head of Service Delivery:

• Responsible for overseeing the design, implementation, and management of all managed service offerings provided by our MSP business.
• Strategic Leadership: Develop and execute the strategic roadmap for service delivery aligned with business objectives and customer needs.
• Service Design and Development: Lead the design, development, and enhancement of service offerings, ensuring they meet industry standards and client requirements.
• Client Engagement: Serve as a key point of contact for high-profile clients, ensuring their needs are met and issues are resolved promptly and effectively.

Qualifications of the Head of Service Delivery:

• 10+ years of experience in a leadership role at a large scale MSP.
• Experience running MSP service delivery.
• Experience running P&L.
• Experience with revenue retention and strategic sales.

 Compensation for the Head of Service Delivery:

• Base Salary of $300,000 - $450,000 plus bonus (based on experience)
• 401k matching
• Unlimited PTO
• Potential for equity in the company in the future.
• Great remote flexibility
• Comprehensive benefit package; 401k matching, healthcare benefits

#LI-LS3 #LI-REMOTE

Keywords: 401k, 401k match, pto, paid time off, holiday, medical, dental, health, culture, network engineer, network architect, networking architect, network consultant, networking engineer, solution architect, network director, infrastructure engineer, infrastructure architect, IT director, information technology director, network administrator, solution design, leadership, managed service provider, critical infrastructure, solution delivery, delivery manager, project manager, project management, program manager, program management, solution development, sales engineer, sales architecture, pre sales, pre sale, presale, pre-sale, post sale post-sale, postsale, computer science, information technology, ccnp, ccie, cisco certified, cisco certificate, cisco certified internetwork expert, cisco certified network professional, security solution, network solution, network security, cisco solution, cisco, cisco device, network equipment, var, value added resale, value added re sale, value added re-sale, sla, service level agreement, large scale, automation, automation implementation, service delivery, delivery service, delivery operation, service operation, service delivery operation, sla target, continuous improvement, infrastructure, cloud service, cyber, cybersecurity, cyber security, emerging technology, itil, mce, azure, aws, gcp, google cloud, amazon web service, client engagement, service design, service management, service development, service offering, problem resolution, strategic roadmap, strategic leader, strategic leadership, business objective, customer needs, client requirement, operational management, incident management, problem resolution, sla compliance, delivery manager, service manager, kpi, key performance indicator, track delivery, track service, delivery performance, vendor management, third party, third-party, budget management, delivery budget, service budget, resource allocation, risk management, mitigation strategy, mitigation, strategies, p&l, profit and loss, p&l management, revenue stream, revenue retention, client retention, net revenue, client need, rfp, request for proposal, strategic sales,