IT Service Desk Analyst

Piper Companies is seeking an IT Service Desk Analyst to join a biotech company located in Boston, MA. The role will be on-site 5 days a week. The IT Service Desk Analyst will be responsible for performing Tier 1 incident and inventory management for all end user computing devices, workstations, and AV equipment.

Responsibilities of the IT Service Desk Analyst include:

• Answer all inbound incidents via the IT ticket system.
• Deploy and replace workstation equipment in cubicles and offices.
• Perform all Tier 1 defined responsibilities including application installations, network account creation and updates, and level 1 troubleshooting.
• Support AV equipment used for conferences and perform routine checks of workstations to ensure all equipment is in place and functioning.

Qualifications for the IT Service Desk Analyst include:

• 3-5 years of service desk experience
• Strong usage and troubleshooting skills with the following technology platforms:
  • Windows 10
  • O365 Applications
  • Azure tenant
  • Active Directory
  • Desktop/laptop computers, workstation equipment
• Familiar with technology platforms (MacOS, iOS, Android, Linux, FreshService, SentinelOne, BeyondTrust, Zscaler, Automox, NinjaOne, uniFLOW)
• Experience with the following:
  • Imaging and joining computers to Active Directory
  • Performing backup and restore of Windows user profiles
  • Creating, modifying, and archiving network accounts

Compensation for the IT Service Desk Analyst includes:

• Salary Range: $25-30/hour (40 hours/week)
• Full Comprehensive Benefits: Cigna medical, dental, vision, 401k with ADP, etc.

Keywords: IT, Information Technology, Information Technologies, IT Service Desk, Information Technology Service Desk, Service Desk, Tier 1, Tier 1 Support, Tier 1 Service Desk, Windows, Windows 10, M365, M365 Applications, Microsoft Office, Azure, Azure tenant, Active Directory, Canon, uniflow, MacOS, iOS, Android, Linux, FreshService, SentinelOne, BeyondTrust, Zscaler, Automox, NinjaOne, IT Ticket, IT tickets, IT ticket system, AV, AV equipment, audio, visual, audio equipment, visual equipment

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