M365 Technical Support Specialist

Piper Companies is seeking a M365 Technical Support Specialist to join an established healthcare organization for a 3-month contract opportunity. This position is fully on-site and would require travel to multiple locations in Lehigh and Luzerne Counties, as well as surrounding areas.

Responsibilities for the M365 Technical Support Specialist:

• Provide on-site support for an enterprise email migration and iOS device configuration.
• Assist users in logging into Outlook with their new credentials.
• Rebuild and configure iOS devices in InTune, following provided documented scripts and instructions.
• Ensure users' mobile devices are properly set up and connected to required apps and services.
• Assist users migrate from other platforms to Microsoft Teams.
• Provide troubleshooting support for users to ensure smooth transition.
• Maintain a high level of customer service while working with end-users, addressing any issues promptly and professionally.

Qualifications of the M365 Technical Support Specialist:

• Basic technical knowledge of InTune, Office 365, and iOS devices is preferred.
• Strong customer service and communication skills, with a focus on assisting non-technical users.
• Ability to follow documented scripts and detailed instructions.
• Comfortable working on-site and interacting directly with users in a professional manner.
• Ability to troubleshoot and resolve common technical issues related to email and mobile device setup.

Compensation for the M365 Technical Support Specialist:

• Hourly pay rate: $22/hr
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law

This job opens for applications on 1/17/25. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords:

Technician, on-site support, support, m365 support, m365 technician, intune, teams, microsoft, troubleshooting, customer service, communications skills, email integration, email migration, migration, iOS, iOs devices, device configuration, outlook, outlook credentials

#LI-JH2

#LI-ONSITE