Director of Consumer Banking (SBO)

Piper Companies is seeking a Director of Consumer Banking (SBO) to join a leading credit union based in Mclean, VA. The primary purpose of this role is to ensure portfolio quality, compliance, and collateralization for consumer banking products serviced by third parties (SBO) from loan origination through the life of the loan.

Responsibilities of the Director of Consumer Banking include:

• Manage SBO and all third-party servicing relationships for Consumer Banking.
• Oversee loan performance tracking for all portfolio elements (WAC, NCO, COF, contribution margin, etc.) at the origination channel and subproduct level.
• Manage compliance reporting to provide regular updates on adherence to Federal, State, and NCUA regulations.
• Monitor the collateralization process and report on all elements (securitization, processing speed, state and regional adherence, secondary market preparation, etc.). Implement changes to address process gaps.
• Monitor interest rate and price setting, ensuring rates are applied according to policy.
• Collaborate with the Digital Strategy team and Operations to establish product modifications and workflow adjustments to enhance user experience, communications, compliance adherence, and portfolio quality.
• Establish, monitor, and report on customer complaints regarding loan servicing. Create action plans to improve user experience, communications, compliance adherence, and portfolio quality.
• Establish, monitor, and report on daily controls for buybacks, loan recoveries, charge-offs, etc.
• Monitor loans in preparation for the secondary market and securitization process. Ensure the quality of loan tapes for initial loan sales and communicate any exclusions or anomalies.

Qualifications for the Director of Consumer include:

• Extensive experience in third-party management and consumer banking.
• Strong background in accounting and compliance.
• Excellent organizational skills and ability to manage strict deadlines in a fast-paced environment.
• Proven ability to lead and manage internal/external servicing teams.
• Strong analytical and reporting skills.

Compensation for the Director of Consumer Banking includes:

• Salary: $150,000 - $180,000
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays.

This job opens for applications on 3/19/2025. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: #LI-MM1 #LI-REMOTE Director of Consumer Banking, Portfolio Quality, Compliance, Collateralization, Third-Party Management, Consumer Banking, Loan Origination, Piper Companies, remote job, on-site job, Compliance Reporting, Loan Performance Tracking, Financial Sector