IT Support Specialist

Piper Companies is seeking a IT Service Desk Specialist position to join an established Biotechnology company located in Branchburg, NJ. This position is 100% onsite. The IT Service Desk Specialist is responsible for Tier 1 incident and inventory management for end user computing devices, workstations, and AV equipment, including conducting new hire IT and AV orientation and offboarding processes.

Requirements of the IT Service Desk Specialist:

• Strong usage and troubleshooting skills with technology platforms such as Windows 10, M365 applications, Azure tenant, Active Directory, desktop and laptop computers, workstation equipment, and Canon copier/scanner.
• Familiarity with technology platforms like MacOS, iOS, Android, Linux, FreshService incident management system, SentinelOne endpoint management, BeyondTrust PAM, Zscaler ZIA URL protection, Automox vulnerability management, NinjaOne remote management, and UniFlow Cannon printing.
• Wired and wireless networking support and troubleshooting experience.

Qualifications of the IT Service Desk Specialist:

• 3-5 years of service desk experience.
• Imaging and joining computers to Active Directory.
• Performing backup and restore of Windows user profiles.
• Creating, modifying, and archiving network accounts.
• Working knowledge of basic network concepts and equipment (e.g., Aruba switches, APC UPS, Wireless Access Points).
• Maintain workstation inventory management (e.g., laptops, docking stations, monitors, keyboards/mice, webcams, headsets).
• Understanding of the ITIL incident management framework.
• High school diploma or equivalent.

Compensation for the IT Service Desk Specialist:

Hourly Rate: $30.0-$38.0 per hour

Comprehensive benefit package: Medical, Dental, Vision, 401k, PTO. Sick leave as required by law.

Keywords:

IT Support Specialist, Help Desk Technician, Technical Support Specialist, Service Desk Analyst, IT Technician.

Software and Platforms: Windows 10, Microsoft 365 (M365), Azure, Active Directory, MacOS, iOS, Android, Linux, FreshService, Canon copier/scanner, Tier 1 incident management, inventory management, new hire IT orientation, offboarding processes, wired and wireless networking support, imaging and joining computers to Active Directory, backup and restore of Windows user profiles, network account management, basic network concepts (e.g., Aruba switches, APC UPS, Wireless Access Points), workstation inventory management, ITIL incident management framework.

This job opens for applications on 5/9/25. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-GM1 #LI-Onsite