Application Support Engineer

Piper Companies is seeking an Application Support Engineer to join an established Healthcare organization located in Maryland. This is a remote contract to possible hire opportunity. The Application Support Engineer will

ensure the stability and functionality of systems supporting the Health Information Exchange Portal and APIs, serving as a tier-2 support resource and coordinating system access, integration, and operational improvements.

Requirements for the Application Support Engineer:

• Analyze logs and data to identify patterns, proactively detect trends, and resolve issues efficiently.
• Perform daily operational tasks to ensure system health, while maintaining compliance with privacy and security policies.
• Troubleshoot API and connectivity issues in collaboration with customers, internal teams, and vendors.
• Respond to escalated support requests from tier-1, and assist in extending services for existing customers.
• Refine technical processes for efficiency and mentor junior staff as needed

Qualifications for the Application Support Engineer:

• Demonstrated understanding of computer science principles, programming, and system ownership, including API and interface support.
• Strong problem-solving skills with the ability to evaluate and resolve complex technical issues independently.
• Excellent communication and interpersonal skills, with the ability to convey technical information to both technical and non-technical audiences.
• Proven ability to create, interpret, and refine technical documentation and processes to drive efficiency and system reliability.
• Experience with healthcare IT and integrations, including SSO standards such as OIDC and SAML 2.0.
• Proficiency in Microsoft Azure (including monitoring tools), Salesforce (Salesforce Administrator Credential preferred), Databricks, and Azure Data Factory.
• Intermediate to advanced fluency in KQL, Python, SQL, and SOQL, with experience crafting complex queries and troubleshooting APIs.
• Familiarity with networking principles and strong working knowledge of Microsoft Office, especially Excel.

Compensation for the Application Support Engineer:

• Target Salary Upon Conversion: $75,000-$95,000 ***depending on experience***
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law

Keywords: Application Support, Tier-2 Support, System Integration, Health Information Exchange (HIE), API Troubleshooting, Operational Excellence, System Monitoring, Log Analysis, Technical Documentation, Customer Support, System Uptime, Privacy Compliance, Security Compliance, Technical Process Improvement, Root Cause Analysis, System Ownership, Data Patterns, Trend Analysis, Feature Validation, Application Support Engineer, Systems Support Engineer, Technical Support Analyst, Integration Support Engineer, API Support Specialist, IT Operations Engineer, Platform Support Engineer, Healthcare IT Support Specialist, Microsoft Azure, Azure Monitor, Azure Data Factory (ADF), Databricks, Salesforce, Microsoft Office (especially Excel), Salesforce Admin Console, API Management Tools, Logging & Monitoring Tools, SSO Tools, System Troubleshooting, API Integration, Customer Service, Technical Documentation, Communication (technical and non-technical), Problem Solving, Process Optimization, Vendor Coordination, Mentorship, Compliance Awareness, Operational Support, Feature Testing, Change Coordination, Python, SQL, SOQL, KQL, Bash, SAML 2.0, OIDC, REST APIs, Networking Principles, JSON, XML

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