Technical Support Engineer

Piper Companies is hiring a Technical Support Engineer for a data security company located in Morrisville, NC. The Technical Support Engineer will need to be a proactive and customer driven individual that can take support to the next level. The Technical Support Engineer will need to sit on site 2 days per week in Morrisville, NC.

Responsibilities for the Technical Support Engineer:

• Serve as the frontline technical expert for our Data Security Platform, delivering exceptional support across SaaS and hybrid environments.
• Triage, troubleshoot, and resolve complex issues related to networking, cloud infrastructure, and application security.
• Proactively identify and mitigate potential threats before they impact customers using tools like ADX and Grafana.
• Partner with Engineering, Product, and Customer Success teams to influence product improvements and ensure seamless escalations.

Requirements for the Technical Support Engineer:

• Hands-on experience with SaaS platforms and cloud architectures (AWS, Azure, GCP).
• Solid understanding of IAM solutions (e.g., Okta, Azure AD, AWS IAM).
• Strong foundation in networking protocols (TCP/IP, DNS, SSL/TLS) and security infrastructure (firewalls, VPNs, IDS/IPS).
• Proficient in log analysis and root-cause troubleshooting across diverse environments.
• Experience managing security challenges in multi-tenant SaaS environments.

Compensation for the Technical Support Engineer:

• $80,000 - $85,000
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by law

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Keywords: SaaS Support, Cloud Architecture (AWS, Azure, GCP), Identity and Access Management (IAM), Network Protocols (TCP/IP, DNS, SSL/TLS), Firewalls, VPN, IDS/IPS, Log Analysis (ADX, Grafana), API Security, Secure Configuration Management, EDR/XDR tools, Scripting & Automation, Root Cause Analysis, Incident Response, Troubleshooting, Analytical Thinking, Performance Monitoring, Diagnostic Tools, Cross-functional Collaboration, Customer Success, Technical Documentation, Knowledge Base Creation, Escalation Management, Stakeholder Communication, Customer-Centric, Effective Communicator, Critical Thinking, Time Management, Adaptability, Resilience Under Pressure, Growth Mindset, Strategic Problem Solver, Team Leadership

This job opens for applications on 6/20/2025. Applications for this job will be accepted for at least 30 days from the posting date.