TSE-II

Piper Companies is supporting the recruiting efforts for a well-established cyber-security and data analytics company located in Morrisville, NC. The TSE-II (Technical Support Engineer II) will be responsible for troubleshooting issues escalated from Tier I support, providing exceptional customer service, and collaborate with other internal teams.

Responsibilities of the TSE – II (Technical Support Engineer II) include:

·      Handle escalated technical issues from Tier I support, often involving deeper investigation and problem-solving.

·      Provide high-quality, timely support to enterprise customers via email, phone, or remote sessions.

·      Work closely with engineering, QA, and product teams to resolve bugs and improve product functionality.

Qualifications for the TSE – II (Technical Support Engineer II) include:

·      2+ years of experience in Technical Support

·      Hands-on experience managing Microsoft Active Directory at the system administration level

·      Experience with Windows server, Microsoft 365, Outlook etc

·      Proficient in SQL queries

Compensation for the TSE – II (Technical Support Engineer II) includes:

·      $80,000 - $85,000 annually with a comprehensive benefit: Medical, Dental, Vison, 401k, PTO, holidays, sick leave as required by law

·      Hybrid work environment – 2 days on-site in RTP

This job opens for applications on 6/20/2025. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Microsoft Active Directory, Windows Server, Microsoft 365, Outlook, system administration, user permissioning, access control, troubleshooting, technical support, SQL, SQL queries, database access, cloud computing, AWS, GCP, Azure, cloud infrastructure, identity management, authentication, authorization, IT operations, enterprise systems, system-level support, directory services, email configuration, Windows environment, infrastructure support.

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