Technical Support Engineer II

Piper Companies is partnering with an innovative leader in cybersecurity and data analytics to hire a Technical Support Engineer II for a hybrid role based in Morrisville, NC. This position offers the opportunity to deliver high-level technical support and collaborate across departments to resolve sophisticated security challenges.

Responsibilities of the Technical Support Engineer II include:

• Act as a go-to resource for complex troubleshooting involving system access, permissions, and data protection
• Analyze logs, system behaviors, and user activity to uncover root causes and offer scalable solutions
• Coordinate with engineering, product, and technical support teams to address and escalate critical issues
• Assist customers through system deployment, configuration, and compliance with security standards
• Support documentation development and mentor junior team members to enhance support practices

Qualifications for the Technical Support Engineer II include:

• 2+ years of experience in tech support or systems troubleshooting, preferably within enterprise environments
• Strong background in Microsoft Active Directory administration
• Familiar with Windows Server, Microsoft 365, Outlook, and related tech stacks
• Hands-on knowledge of troubleshooting access and permission-related issues, SQL queries, and diagnostics
• Exposure to cloud environments such as AWS, Azure, or GCP
• Bachelor’s degree in Computer Science, IT, or a relevant field

Compensation for the Technical Support Engineer II:

• Salary: $80,000–$85,000 annually
• Benefits: Full suite including medical, dental, vision, 401(k), paid sick time (as applicable), and more

Start Date for Applications: June 20 Application Window: Open for a minimum of 30 days from posting

Keywords: technical support, cybersecurity, Active Directory, permissions, diagnostics, cloud platforms, incident resolution, SQL troubleshooting, systems analysis, customer experience, process documentation, IT operations

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