Technical Support Engineer

Piper Companies is seeking a Technical Support Engineer for a technology firm in the Raleigh Durham, North Carolina. The Technical Support Engineer will be responsible for troubleshooting and solving complex technical problems. The average caseload for the Technical Support Engineer would be an average of 3-5 cases per day. 

Responsibilities for the Technical Support Engineer include:

·       Understand the current technical environment, problem solve, and troubleshoot complex technical issues

·       Interact directly with customers to troubleshoot technical issues

·       Communicate and escalate complex technical issues

·       Collaborate with colleagues to seek out additional training and knowledge transfer

Requirements for the Technical Support Engineer include:

·       2+ years of Windows Server systems administration and technical troubleshooting experience

·       Experience with Exchange, One Drive, Office 365, or SQL are a plus

·       An interest working directly with customers and working in a support role

·       An interest problem solving and resolving complex issues

·       Proficient in basic networking

·       Strong verbal and written communication skills

·       Bachelor’s Degree and/or relevant work experience

Compensation of the Technical Support Engineer include:

·       $80,000 - $85,000 annually with a full comprehensive benefits

·       This job opens for applications on July 3, 2025. Applications for this job will be accepted for at least 30 days from the posting date.

·       Must be eligible to work in the United States

Keywords: Technical Support Engineer, Windows, AD, Azure, SQL

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