Technical Support Engineer

Piper Companies is seeking a Technical Support Engineer who can manage and support software systems for outside clientele. The technical support engineer will be hybrid based in Morrisville, NC.

Requirements for the Technical Support Engineer includes:

-       Provide Tier 2/3 technical support for end-users, resolving issues related to Microsoft 365, Outlook, Windows Server, and related technologies.

-       Troubleshoot and resolve Active Directory issues, including user account management, group policies, and authentication problems.

-       Execute and optimize queries for data retravel and reporting.

-       Collaborate cross-functional teams to identify root causes and implement long-term solutions.

-       Support cloud-based environments as needed.

Qualifications for the Technical Support Engineer include:

-       2+ years of experience in a similar area

-       Understand Active Directory on a system level

-       Resolve issues in Windows servers, Microsoft 365, and Outlook

-       Experience using SQL

-       Any prior experience supporting cloud-based frameworks is a plus (AWS, Azure, GCP)

Compensation for the Technical Support Engineer includes:

-       Salary range: $80,000 - $85,000

-       Comprehensive benefit package: Medical, Dental, Vision, 401k match plus PTO, Sick leave as required by law, and Paid Holidays

Key words: Technical support engineer, support, engineer, resolving issues, end-users, SaaS, window server, windows server, Microsoft 365, outlook, troubleshoot, active directory, account management, group policies, forests, DNS, ACL, LDAP, SQL, queries, querying, data retrieval, reporting, root cause, cloud, AWS, Azure, GCP

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This job opens for applications on 7/3/2025. Applications for this job will be accepted for at least 30 days from the posting date