Technical Support Engineer
North Carolina, NC
Job Id:
145389
Job Category:
Job Location:
North Carolina, NC
Security Clearance:
No Clearance
Business Unit:
Piper Companies
Division:
Piper Enterprise Solutions
Position Owner:
Madalyn Barry
Piper Companies is looking for a Technical Support Engineer to join a fully remote team headquartered in Raleigh, NC. This team delivers outsourced IT support and managed services to small and mid-sized businesses throughout North Carolina. The Technical Support Engineer will provide remote and occasional onsite technical support, troubleshooting a wide range of IT issues for small to mid-sized business clients across North Carolina.
Responsibilities of the Technical Support Engineer include:
- Diagnose and resolve technical issues across diverse platforms (Windows, MacOS, networking, cloud-based systems).
- Deliver remote support and occasional onsite assistance to clients.
- Keep thorough documentation and maintain prompt, clear communication with clients and third-party vendors.
- Pursue ongoing professional development through certifications and continuous learning.
Qualifications for the Technical Support Engineer include:
- Minimum of 3 years’ experience in IT support or a related technical role.
- Solid understanding of Windows/MacOS, networking protocols (TCP/IP, DNS, DHCP), and Microsoft 365.
- Hands-on experience with Active Directory, Azure, VPNs, firewalls, and printer support.
- Familiarity with ConnectWise Manage, Automate, or ScreenConnect is a plus.
- Strong self-management, attention to detail, and excellent communication and troubleshooting skills.
Compensation for the Technical Support Engineer:
- Salary Range: $58,000-$80,000 USD/year (depending on experience)
- Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K
This job opens for applications on 7/10. Applications for this job will be accepted for at least 30 days from the posting date.
Keywords: Technical Support, IT Support, Help Desk, Windows Support, MacOS Support, Microsoft 365, Active Directory, Azure, VPN, Firewalls, Network Troubleshooting, TCP/IP, DNS, DHCP, Printer Support, Remote Support, ConnectWise, ScreenConnect, IT Technician, Managed Services, Cloud Support, Tier 2 Support, Tier 3 Support, Raleigh IT Jobs, Remote IT Jobs, Technical Engineer, Desktop Support, System Support, IT Service Desk
#LI-REMOTE