Technical Support Engineer III

Piper Companies is seeking a Technical Support Engineer to join a fully remote team based in Raleigh, NC, that provides outsourced IT support and managed services to small and mid-sized businesses across North Carolina.

Responsibilities of the Technical Support Engineer include:

• Troubleshoot and resolve technical issues across various environments (Windows, MacOS, networking, cloud).
• Provide remote and occasional onsite support to clients.
• Maintain accurate documentation and ensure clear, timely communication with clients and vendors.
• Continuously improve technical and customer service skills through certifications and ongoing learning.

Qualifications of the Technical Support Engineer include:

• 3+ years of experience in IT support or a closely related role.
• Strong knowledge of Windows/MacOS, networking (TCP/IP, DNS, DHCP), and Microsoft 365.
• Experience with Active Directory, Azure, VPNs, firewalls, and printer troubleshooting.
• Familiarity with tools like ConnectWise Manage/Automate/ScreenConnect is a plus.
• Self-motivated, detail-oriented, and excellent at problem-solving and communication.

Compensation & Benefits:

• Salary; $58,000 - $80,000 depending on experience
• Fully remote (work from anywhere in the U.S.)
• 100% employer-paid health, dental, and vision insurance
• 401(k) with up to 5% company match (immediate vesting)

Keywords: Windows OS, MacOS, Microsoft 365, Active Directory, Azure, VPN, Firewalls, TCP/IP, DNS, DHCP, remote desktop support, cloud services, network troubleshooting, ConnectWise Manage, ConnectWise Automate, ConnectWise ScreenConnect, IT support, Technical support, managed services, onsite support, remote support, SLA adherence

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This job is open for applications on 7/11/2025. Applications for this job will be accepted for at least 30 days from the posting date