Technical Support Engineer

Piper Companies is teaming up with a top-tier cybersecurity and data analytics firm in Morrisville, NC, on the hunt for a sharp-minded Technical Support Engineer II (TSE-II) who’s ready to elevate enterprise support. This isn’t a cookie-cutter role—it’s hands-on, high-impact, and built for someone who thrives in complex Windows environments.

Responsibilities for TSE:

• Be the go-to expert for resolving escalated technical puzzles that Tier I couldn’t crack
• Deliver outstanding, human-focused customer support—whether that’s over email, by phone, or in remote troubleshooting sessions
• Partner with engineering and product squads to squash bugs and make the tech better for everyone

Requirements for TSE:

• 3+ years battling the front lines of technical support
• Deep familiarity with Microsoft Active Directory—system admin-level knowledge is key
• Solid footing in Windows Server, Microsoft 365, and Outlook
• Comfortable digging into SQL queries and pulling out insights

Compensation for TSE:

• Competitive base salary: $70,000 – $85,000
• Full suite of benefits: medical, dental, vision, 401(k), paid time off, holidays, and required by law sick leave

This position opens for applications on 07/28/ 2025 and will stay live for at least 30 days.

Keywords: Active Directory, Windows Server, Microsoft 365, email systems, technical troubleshooting, SQL, cloud platforms (AWS/GCP/Azure), identity and access management, enterprise IT, hybrid work

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