D2C Sales Agent Supervisor

Piper Companies is seeking a D2C Sales Agent Supervisor to support the D2C Sales Center Manager in driving sales performance, ensuring compliance, and delivering exceptional customer experiences. This role leads the call center team, optimizes workflows, and collaborates across departments to meet business goals and support LGA’s growth strategy. This role is hybrid (3 days onsite) located in Frederick, MD.

Key Responsibilities

• Team Leadership & Coaching: Supervise daily operations of the D2C Sales Team, conduct call reviews, and deliver weekly coaching to improve sales tactics and agent performance.
• Compliance & Licensing Oversight: Ensure agents meet life insurance licensing and appointment requirements across all states, coordinating with analytics to manage lead distribution.
• Performance Monitoring & Reporting: Track sales forecasts, agent productivity, and quality metrics; manage incentive contests and provide feedback through regular performance reviews.
• Process & Technology Optimization: Partner with marketing and analytics to enhance lead management, campaign success, and system workflows for better customer outcomes.
• Recruitment & Training: Assist in hiring, onboarding, and training new staff, ensuring timely completion of licensing and continuing education requirements.
• Escalation & Issue Resolution: Handle customer and agent escalations, promote transparency and accountability, and maintain high retention and satisfaction rates.

Qualifications

• High school diploma required; 2 years of college preferred.
• 3+ years in management
• 3+ years in sales/call center roles
• Life, P&C, or Health insurance experience preferred
• Certifications: LOMA 281, 291, ALMI preferred

Compensation

• $76,000 - $95,000 *based on experience*
• Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and well-being initiatives throughout the year 

Keywords:

D2C sales, call center supervisor, sales team management, life insurance, licensed insurance agent, coaching and performance reviews, lead distribution, workflow optimization, customer experience, compliance oversight, sales forecasting, incentive programs, onboarding and training, escalation handling, productivity tracking, campaign success, LOMA 281, LOMA 291, ALMI, P&C insurance, health insurance, case management, sales tactics, agent licensing, direct-to-consumer operations, sales contests, career development, resource planning, CRM systems, sales analytics, call monitoring, retention strategies

This job opens for applications on 8/1/25. Applications for this job will be accepted for at least 30 days from the posting date.

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