Call Center Sales Supervisor – Insurance (D2C)

Piper Companies is seeking a Call Center Sales Supervisor to join a high-growth insurance company located in the greater Montgomery County area, operating on a hybrid work schedule (3 days in-office), to support the company's Direct-to-Consumer (D2C) sales channel. Reporting to the D2C Senior Manager, this role is responsible for leading a team of licensed agents, optimizing sales performance, and ensuring compliance across all operations. The ideal candidate brings strong leadership, coaching, and analytical skills to drive results in a fast-paced, customer-focused environment.

Responsibilities of the Call Center Sales Supervisor Include:

• Support the D2C Senior Manager in daily operations and workflow optimization to meet sales and quality goals.
• Monitor agent calls and provide weekly coaching to improve sales tactics and customer engagement.
• Ensure agents meet licensing and appointment criteria across all states as well as coordinate with marketing analytics for lead distribution.
• Collaborate with marketing and IT to enhance technology, data analytics, and lead-to-sale processes.
• Optimize lead management and incentive programs to improve team performance and customer outcomes.
• Support new marketing campaigns and partnerships by educating and motivating the sales team.
• Provide weekly sales forecast updates and identify performance gaps.
• Analyze call reports to improve resource planning and reduce abandon rates.
• Handle escalations and disputes, promoting transparency and customer satisfaction.
• Track and document agent performance, including productivity, quality scores, attendance, and compliance.
• Run weekly/monthly sales contests to boost motivation and results.
• Conduct performance reviews and support career development for agents.
• Assist in hiring, onboarding, and training new staff to meet licensing requirements.
• Validate system workflows and coordinate with IT to resolve issues.
• Complete reports related to agent performance, sales targets, and productivity metrics.

Qualifications of the Call Center Sales Supervisor Include:

• High school diploma or equivalent; 2 years of college preferred.
• 3+ years of management experience in a sales or call center environment.
• Experience in Life, Property & Casualty, or Health insurance.
• Strong leadership, motivational, and organizational skills.
• Excellent verbal and written communication.
• Proficiency in Microsoft Office (Word and Excel).
• Customer-focused mindset and ability to thrive in a fast-paced setting.
• Understanding of life insurance products **preferred, not required**
• Completion of LOMA courses 281, 291, ALMI **preferred**
• Project management, analytical, and presentation skills **preferred**
• Experience supporting D2C initiatives and sales strategy execution **preferred**

Compensation of the Call Center Sales Supervisor Includes:

• Salary range: $70,000.00 - $95,000.00 per year, based on experience and certifications.
• Annual and merit-based bonuses
• Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, holidays, and sick days as required by law.

This job opens for applications on 8/1/2025. Applications for this job will be accepted for at least 30 days from the posting date.

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