Sr. Manager, Process Intelligence & Orchestration

Piper Companies is seeking a Sr. Manager, Process Intelligence & Orchestration to join one of the nation’s premier credit unions based in Mclean, Virginia. The Sr. Manager will be a technical role focusing on speed of change, reusability, reliability, and transparency across workflows, data consumption, and third-party data integration. This position will be hybrid in Mclean, VA!

Responsibilities of the Sr. Manager, Process Intelligence & Orchestration include:

• Design and maintain best-in-class architecture for consumer originations, collections, and account management aligned with Consumer Banking vision.
• Demonstrate expert-level process intelligence and design, including feedback loops for continuous improvement.
• Recommend tools and architecture to model, monitor, and analyze the processing environment.
• Author and maintain deployment architecture and processes following best practices.
• Collaborate with Business Intelligence teams to develop visualizations of processing KPIs such as speed, completion, and abandonment.
• Extend decisioning capabilities into areas like account management and collections.
• Manage relationships with internal teams and external vendors, including software providers and credit bureaus.
• Provide technical support for operational issues in decisioning systems and recommend enhancements.
• Work closely with Product teams to translate requirements into technical design and process improvements.

Qualifications for the Sr. Manager, Process Intelligence & Orchestration include:

• 12+ years of experience in process orchestration and optimization development.
• 4+ years of domain architecture experience.
• 6+ years of direct management experience.
• Experience with consumer lending credit systems strongly preferred.
• Proficiency with relational databases (e.g., SQL Server) and GUI-based development tools.
• Deep knowledge of processing and case management software (e.g., Outsystems, Salesforce).
• Familiarity with process monitoring and measurement tools.
• Bachelor’s degree in computer science, engineering, mathematics, or statistics required; Master’s degree preferred.

Compensation for the Sr. Manager, Process Intelligence & Orchestration includes:

• Salary: $180,000 – $200,000
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave (as required by law), and Holidays

This job opens for applications on 8/6/2025. Applications will be accepted for at least 30 days from the posting date.

Keywords:

#LI-MM1 #LI-Hybrid

Process Intelligence, Process Orchestration, Decision Management, Consumer Lending, Workflow Optimization, SQL Server, Outsystems, Salesforce, Data Architecture, Credit Systems, Case Management, Process Monitoring, Financial Services