Customer Experience Associate

Piper Companies is searching for a Customer Experience Associate to join a leading self-publishing and print-on-demand platform based in the Raleigh-Durham, NC area. The ideal Customer Experience Associate will have customer support experience and familiarity with helpdesk tools. This position is a remote 3-month contract, starting in October 2025 and ending in January 2026.

It is mandatory that the first week of training is on-site in the Raleigh-Durham, NC area.

Responsibilities of the Customer Experience Associate:

• Assisting customers with locating orders, navigating the website, and resolving billing inquiries.
• Providing timely and empathetic support across multiple channels (chat, email, phone).
• Meeting performance metrics including number of tickets resolved, customer satisfaction scores, and response time targets.

Qualifications for the Customer Experience Associate:

• Minimum 1 year of customer support experience; SaaS industry experience preferred.
• Proficiency with helpdesk tools such as FreshDesk or similar platforms.
• Exceptional written communication skills and keen attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Must be available to work onsite in the RDU area for the first week of training.
• Contract position running from October 6th to January 30th.

Compensation for the Customer Experience Associate:

• Salary Range: $40,000/year - $46,000/year
• Comprehensive Benefits: Sick leave if required by law, medical, dental, vision, 401K

This job opens for applications on 08/20/2025. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Customer Support, SaaS, Customer Experience, Seasonal Job, Holiday Hiring, Remote Work, SaaS Support, FreshDesk, Helpdesk Tools, Order Assistance, Billing Support, E-commerce, Chat Support, Email Support, Phone Support, RDU Area, Onsite Training, Contract Role, Customer Satisfaction, Ticket Resolution, Response Time Metrics, Raleigh, Durham, Chapel Hill

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