Customer Experience Associate

Piper Companies is seeking a Customer Experience Associate to join an innovative publishing and content distribution company located in Morrisville, NC. The Customer Experience Associate will support holiday book retail from October 6th to January 30th, helping customers with orders, website navigation, and billing, while meeting service metrics. 

Responsibilities of the Customer Experience Associate include:  

• Seasonal position supporting book retail during the holiday season 
• Assist customers with locating orders, navigating the website, and resolving billing questions 
• Performance will be measured by ticket resolution volume, response time, and customer satisfaction 

Qualifications for the Customer Experience Associate include:  

• 1+ years of customer support experience (SaaS preferred) 
• Familiarity with helpdesk tools (e.g., FreshDesk) 
• Strong written communication and attention to detail  
• Must sit in the RDU area  
• Must be eligible to work in the United States  

Compensation for the Customer Experience Associate include:  

• Hourly rate: $20-$23/hr (3 Months) 
• Comprehensive benefit package 

Keywords: customer experience associate, publishing, content distribution, seasonal retail support, customer support, helpdesk support, SaaS customer service, order management, billing support, ticket resolution, FreshDesk, Helpdesk tools, written communication, attention to detail, response time

This job is open for applications on 8/22/2025. Applications for this job will be accepted for at least 30 days from the posting date