Customer Experience Associate

Piper Companies is looking for a Customer Experience Associate to join a leading print-on-demand and self-publishing services provider in Raleigh, NC. This position focuses on guiding customers through the company website and tools to ensure a positive experience. This role is a contract opportunity that requires onsite training in Raleigh, NC for the first week, but can be remote for the remainder of the contract.

Responsibilities of the Customer Experience Associate:

• Respond to inbound customer inquiries via email, chat, or phone. 
• Assist customers with navigating the website, locating orders, and billing.
• Respond to inbound customer inquiries. 
• Troubleshoot issues related to print-on-demand services and digital publishing. 
• Work with internal teams to improve customer experience.
• Some seasonal work to help with book retail during holiday season. 

Requirements of the Customer Experience Associate:

• 1+ year of customer support experience (preferably SaaS)
• Familiarity with helpdesk tools (e.g. FreshDesk)
• Strong written communication and attention to detail

Compensation of the Customer Experience Associate:

• $41,000-$45,000 USD annually
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday, Sick Leave if Required by Law

This job opens for applications on August 18, 2025. Applications for this job will be accepted for at least 30 days from the posting date

Keywords: Customer Experience Associate, Customer Experience, Customer Service, SaaS, Freshdesk, Remote, Self-Publishing, Print-on-Demand

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