IT Operations Lead

Piper Companies is seeking a IT Operations Lead to support an industry leader in technology. This position will be remote in EST hours. The IT Operations Lead will be managing user access and licensing across platforms and providing high-level troubleshooting support.

Responsibilities of the IT Operations Lead include:

• Collaborate with our MSP to implement, configure, and manage Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, etc.).
• Administer user identities, licensing, and configurations across Microsoft 365, Entra ID, and third-party SaaS platforms.
• Serve as the primary contact for access provisioning and revocation, ensuring compliance with enterprise security policies.
• Deploy and manage security and compliance policies for cloud services and mobile devices.
• Provide third-level technical support to employees and act as an escalation point for vendor-supported services.

Qualifications for the IT Operations Lead include:

• Bachelor’s degree in Information Technology or related field, or equivalent experience.
• 4+ years of experience supporting cloud-based applications in a remote or hybrid environment.
• Proficiency in Microsoft 365 administration, including user management and licensing.
• Proven experience with Entra ID.
• Experience with ticketing systems, tiered technical support, and vendor coordination.
• Understanding of security best practices for SaaS access and device management.

Compensation for the IT Operations Lead include:

• Salary Range: $95,000-110,000
• Comprehensive Benefits: Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays

This job opens for applications on 9/2/2025. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: troubleshoot, IT, operations, AD, Entra, user access, provisioning, licensing, SaaS, Microsoft 365, administration, lead, tier 3, support, device management, one drive, MSP

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