Microsoft Teams Collaboration SME

Piper Companies is seeking a Microsoft Teams Collaboration Subject Matter Expert (SME) to support a leading enterprise collaboration and voice services team. The SME will be responsible for designing, implementing, and supporting Microsoft Teams collaboration and telephony solutions, including Teams Phone System, Direct Routing, SIP trunking, and advanced voice configurations. This role is remote with PST candidates preferred!

Responsibilities of the Microsoft Teams Collaboration SME include: 

• Manage and support the Teams platform for high availability, governance, and compliance 
• Plan, design, and implement Teams architecture 
• Administer Teams policies, security, lifecycle, and user adoption 
• Lead Teams migration projects with minimal disruption 
• Deploy, configure, and support Teams Phone System 
• Implement and manage Direct Routing architecture, including SIP trunking and SBC configuration 
• Configure SIP trunk termination, call routing, and voice resiliency 
• Set up and optimize Location-Based Routing (LBR) for PSTN breakout 
• Develop and maintain dial plans, translation rules, voice routing policies, and call admission control (CAC) 
• Plan and execute migration strategies for large-scale environments 
• Ensure smooth integration with Exchange Online, SharePoint, OneDrive, and Power Platform 
• Monitor Teams services using Microsoft tools and third-party solutions 
• Provide escalation support, root cause analysis, and resolution of critical incidents 

Qualifications for the Microsoft Teams Collaboration SME include: 

• 6+ years of experience with Microsoft Teams administration and collaboration services 
• Expertise in Teams Phone System, Direct Routing, SIP trunking, and SBC configuration 
• Experience with dial plans, call routing, translation rules, and voice routing policies 
• Experience in Teams migration 
• Understanding of Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Power Platform) 
• Familiarity with network design for voice (QoS, bandwidth planning, firewalls, SBC placement) 
• Knowledge of regulatory requirements (e.g., E911, emergency call routing, compliance recording) 
• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience) 

Preferred qualifications include: 

• Microsoft certifications (e.g., MS-720, MS-700) and Teams MVP 
• PowerShell scripting, automation of Teams tasks, experience with Microsoft Graph API 
• Integration with third-party voice providers and cloud telephony systems 
• Experience with Vonage Contact Center (VCC) administration 
• Familiarity with Teams CQD, Power BI dashboards, and monitoring solutions 
• Experience integrating Teams with Power Automate, Power Apps, Dynamics 365, or ServiceNow 

Compensation for the Microsoft Teams Collaboration SME includes: 

• Salary: $120,000 - $150,000
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Paid Holidays 

This job opens for applications on 8/21/2025. Applications for this job will be accepted for at least 30 days from the posting date. 

Keywords: 

#LI-MM1 #LI-REMOTE 

Microsoft Teams SME, Teams Phone System, Direct Routing, SIP Trunking, SBC, Collaboration Services, Microsoft 365, PowerShell, Graph API, VCC, CQD, Power BI, Telephony Integration, Teams Migration, Teams Architecture, Teams Governance, Teams Security, Teams Automation, Teams Monitoring, Teams Playbooks, Teams Compliance