Technical Support Engineer

Piper Companies is seeking a Technical Support Engineer to join a leader in cybersecurity and data analytics, for a company located in Morrisville, NC. The Technical Support Engineer will be responsible for providing advanced technical support for data security solutions across cloud and on-prem environments, resolving complex issues and ensuring customer success. The Technical Support Engineer is a full-time opportunity and requires the candidate to sit on site 2 days per week in Morrisville, NC.  

Responsibilities of the Technical Support Engineer II include: 

• Provide advanced technical support and incident resolution for complex issues related to data security, permissions, and access management 
• Investigate and analyze logs, system events, and user behavior to identify root causes and recommend long-term solutions 
• Collaborate with internal engineering, product, and support teams to escalate critical issues and influence improvements 
• Guide customers through configuration, deployment, and best practices for maintaining secure environments 
• Contribute to technical documentation, knowledge sharing, and mentoring of junior support staff to elevate team capabilities 

Qualifications for the Technical Support Engineer II include: 

• 2+ years of hands-on experience providing technical troubleshooting and customer support 
• Strong knowledge of Microsoft Active Directory at the systems level 
• Proficiency with Windows Server, Microsoft 365, Outlook, and related technologies 
• Demonstrated experience with permissioning, diagnostics, and SQL query troubleshooting 
• Exposure to cloud platforms such as AWS, GCP, or Azure 
• Bachelor’s degree in Computer Science, Information Technology, or a related field 

 Compensation for the Technical Support Engineer II: 

• Salary Range: $80,000-$85,000/year 
• Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K 

Keywords: Technical Support, SaaS, Cybersecurity, Data Analytics, Troubleshooting, Microsoft, Active Directory, Windows Server, Microsoft 365, Outlook, SQL, Amazon Web Services, Google Cloud Platform, Azure, Computer Science, IT 

This job opens for applications on 9/15/25. Applications for this job will be accepted for at least 30 days from the posting date.