Call Center Sales Supervisor – Insurance (D2C)

Piper Companies is seeking a Call Center Sales Supervisor to support a fast-growing insurance company in Frederick, MD (hybrid: 3 days in-office). Reporting to the D2C Senior Manager, this role leads a team of licensed agents, driving sales performance and ensuring compliance. The ideal candidate is a strong, balanced leader with sharp coaching and analytical skills, capable of motivating teams and holding them accountable in a fast-paced, customer-focused environment.

Responsibilities of the Call Center Sales Supervisor Include:

• Support the D2C Senior Manager in daily operations and workflow optimization to meet sales and quality goals.
• Monitor agent calls and provides weekly coaching to improve sales tactics and customer engagement.
• Ensure agents meet licensing and appointment criteria across all states as well as coordinate with marketing analytics for lead distribution.
• Collaborate with marketing and IT to enhance technology, data analytics, and lead-to-sale processes.
• Optimize lead management and incentive programs to improve team performance and customer outcomes.
• Support new marketing campaigns and partnerships by educating and motivating the sales team.
• Provide weekly sales forecast updates and identify performance gaps.
• Analyze call reports to improve resource planning and reduce abandon rates.
• Handle escalations and disputes, promoting transparency and customer satisfaction.
• Track and document agent performance, including productivity, quality scores, attendance, and compliance.
• Run weekly/monthly sales contests to boost motivation and results.
• Conduct performance reviews and support career development for agents.
• Assist in hiring, onboarding, and training new staff to meet licensing requirements.
• Validate system workflows and coordinate with IT to resolve issues.
• Complete reports related to agent performance, sales targets, and productivity metrics.

Qualifications of the Call Center Sales Supervisor Include:

• High school diploma or equivalent; 2 years of college preferred.
• 3+ years of management experience in a sales or call center environment.
• Experience in Life, Property & Casualty, or Health insurance.
• Strong leadership, motivational, and organizational skills.
• Excellent verbal and written communication.
• Proficiency in Microsoft Office (Word and Excel).
• Customer-focused mindset and ability to thrive in a fast-paced setting.
• Understanding of life insurance products **preferred, not required**
• Completion of LOMA courses 281, 291, ALMI **preferred, not required**
• Project management, analytical, and presentation skills **preferred, not required**
• Experience supporting D2C initiatives and sales strategy execution **preferred, not required**

Compensation of the Call Center Sales Supervisor Includes:

• Salary range: $70,000.00 - $95,000.00 per year, based on experience and certifications.
• Annual and merit-based bonuses
• Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, holidays, and sick days as required by law.

This job opens for applications on 10/3/2025. Applications for this job will be accepted for at least 30 days from the posting date.

keywords: Call Center Supervisor, Inside Sales Manager, Sales Manager, Supervisor, Manager, Sales, Call Center, Business Development, Sales Development, Team Lead, Leader, SM, Insurance Sales, D2C Sales, Direct-to-Consumer, Sales Team Lead, Licensed Insurance Agent, Life Insurance Sales, Call Center Management, Sales Coaching, Sales Operations, Customer Experience, Sales Forecasting, Lead Management, Sales Incentives, Performance Management, Agent Training, Sales Strategy, Insurance Call Center, Remote Sales Jobs, Hybrid Work, Maryland Jobs, Frederick MD, Sales Leadership, Compliance Management, Sales Analytics, Career Development, Insurance Careers, Customer Retention, Sales Productivity, Call Monitoring, Sales Contests, Agent Licensing, Sales Reporting, CRM, KPI, QA, LOMA, ALMI, P&C, D2C, B2C, SLA, ROI, CMS, ATS, MS Office, Excel, Word, EOD Reports, SOP, TAT, FCR, CSAT, NPS

#LI-AW1

#LI-HYBRID