Telephony Engineer

Piper Companies is seeking a Telephony Engineer for a long term contract opportunity to join an established healthcare organization in Hershey, PA. This position is hybrid, requiring 1-2 days on-site per week initially. The Telephony Engineer should have experience in CS1000 systems and Avaya platforms to manage, configure, and support enterprise voice infrastructure

Responsibilities of the Nortel Engineer:

• Maintain and troubleshoot Nortel CS1000 systems, including programming and administration.
• Configure and manage Terminal Number Blocks (TNBs) and Directory Service Configuration (DSC).
• Design, implement, and manage routing within Avaya Session Manager.
• Collaborate with internal teams to ensure reliable voice network operations.
• Support upgrades, migrations, and system integrations.

Qualification of the Nortel Engineer:

• Proven hands-on experience with Nortel CS1000 administration and programming.
• Strong knowledge of TNBs and DSC within Nortel environments.
• Experience with Avaya Session Manager routing.
• Solid understanding of voice network architecture and protocols (VoIP, SIP).
• Familiarity with Avaya Communication Manager and System Manager (preferred).
• Avaya certifications such as ACSS or ACIS (a plus).
• Strong troubleshooting, documentation, and communication skills.

Compensation for the Nortel Engineer:

• Hourly Rate: $50.00 -$60.00 ***depending on experience***
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law

Keywords: Nortel CS1000, CS 1000, CS-1000, Meridian, Option 11, Option 81, Avaya, Avaya Session Manager, Avaya Communication Manager, Avaya System Manager, PBX, VoIP, SIP trunking, voice routing, voice network, telephony, telecommunications, TNB, Terminal Number Block, DSC, Directory Service Configuration, programming, troubleshooting, configuration, administration, integration, migration, upgrades, documentation, ACSS, ACIS, Telecom Engineer, Voice Engineer, PBX Engineer, Voice Network Engineer, Telecommunications Specialist, Telecom Analyst, Voice Administrator, Telecom Technician.

This job opens for applications on 10/7/25. Applications for this job will be accepted for at least 30 days from the posting date.

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