Technical Writer (Banking)

Piper Companies is seeking an experienced Technical Writer to join one of the nations leading credit unions based in San Antonio, TX. The Technical Writer will collaborate with business stakeholders to create and refine documentation that supports employee and member experiences, with opportunities for growth into strategic process improvement. This position will be hybrid in San Antonio, TX! 

Responsibilities of the Technical Writer include: 

• Develop and maintain knowledge articles and step-by-step documentation used by employees during customer interactions. 
• Collaborate with business and process owners to capture details often missed in initial drafts. 
• Edit and manage policies and procedures, ensuring accuracy and compliance during frequent reviews. 
• Support efforts to streamline manual processes and move toward strategic documentation practices. 
• Create content for print and digital platforms, touching all internal communication channels. 
• Assist with administrative tasks initially, with potential to expand into strategic responsibilities. 
• Contribute to initiatives that enhance professional development and internal communications. 

Qualifications for the Technical Writer include: 

• Extensive experience in technical writing, editing, and communications. 
• Strong understanding of financial services or related industry experience. 
• Ability to collaborate with SMEs and translate complex processes into clear, actionable documentation. 
• Background in process strategy and improvement preferred. 
• Dynamic skill set such as graphic design is a plus. 

Compensation for the Technical Writer includes: 

• $75,000 - $100,000 
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave, and Paid Holidays 

Keywords: 

#LI-Hybrid #LI-MM1 

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