Technical Support Engineer II

Piper Companies is seeking a full-time Technical Support Engineer for a data security company located in Morrisville, NC. The Technical Support Engineer will work alongside the technical support team while proactively supporting customer needs. The Technical Support Engineer will need to sit on-site 2 days a week in Morrisville, NC.

Responsibilities of the Technical Support Engineer:

·     Analyzing technical issues from various sources.

·     Building rapport with customers by responding promptly and addressing their needs.

·     Ability to work with and handle a technical support team.

·     Building out active directory forests and trees.

Qualifications for the Technical Support Engineer include:

·     2+ years in customer technical troubleshooting and supporting SQL queries.

·     Strong proficiency Microsoft Active Directory, Microsoft 365, and Outlook.

·     Extensive experience in active directory specifically in forest and trees.

·     Preferred experience in Cloud, AWS, GCP, Azure.

·     Morrisville, NC hybrid 2 days on-site.

Compensation for the Technical Support Engineer includes:

·     $80,000-85,000 annually

·     Comprehensive benefit: Medical, Dental, Vison, 401k, PTO, holidays, sick leave as required by law.

This job opens for applications on 10/31/2025. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Microsoft, Microsoft 365, Networking, SQL, Cloud, AWS, Azure, GCP, Outlook, Forest, Trees, Planning, Organizing, Written Skills, Spoken Skills, IT, Windows, DLP, DDR, DAG, Saas, Iaas, Cybersecurity, Active Directory, Domains, Forest, Trees 

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