CEND Support Analyst

Piper Companies is seeking a CEND Support Analyst to join a health technology organization supporting regional health information exchanges, located in a remote work environment. Join a mission-driven health technology organization supporting regional health information exchanges, where you'll help shape the future of clinical data notifications through hands-on technical support, onboarding, and platform development.

Responsibilities of the CEND Support Analyst include:

• Support all technical aspects of the CEND and Population Explorer platforms to ensure optimal performance.
• Manage customer onboarding and coordinate service offerings with cross-functional teams.
• Translate complex technical concepts into clear, user-friendly documentation.
• Validate new API releases related to notifications and provider relationship data.
• Troubleshoot technical issues and resolve support tickets within SLA timelines.

Qualifications for the CEND Support Analyst include:

• Bachelor’s degree in Information Systems, Computer Science, or Data Science preferred (or equivalent experience and certifications).
• 2+ years of SQL experience required.
• Foundational knowledge of Python and PySpark within Azure Databricks preferred.
• Experience with Microsoft Azure technologies preferred.
• Familiarity with GitHub, HL7, and Microsoft Office.
• Experience with Atlassian tools (Jira & Confluence) preferred.
• Ability to analyze large datasets and troubleshoot complex systems.
• Familiarity with Agile methodologies.

Compensation for the CEND Support Analyst includes:

• Salary Range: $65,000 – $85,000 annually (once permanent)
• Type: 6-month contract-to-hire
• Schedule: Full-time, Remote
• Benefits: Health, dental, vision, life, and disability insurance; 403(b) with discretionary employer match; 20 days PTO annually plus 8 company holidays; applicable sick and safe leave per local/state laws.

This job opens for applications on 11/03/25. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: CEND, Support Analyst, Azure, Azure Databricks, Python, PySpark, SQL, HL7, GitHub, Jira, Confluence, Health Information Exchange, Healthcare Technology, API Validation, Technical Support, Data Analysis, Documentation, Onboarding, Remote Work, Hybrid Work, Microsoft Office, Agile, Reporting, Dashboards, Troubleshooting, Stakeholder Collaboration

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