Dedicated Engineer for Network Operations

Piper Companies is seeking a Dedicated Engineer for Network Operations to join a team in supporting federal customers in Norfolk, VA. This role focuses on telephony, VOIP/SIP systems, and SBC exposure. The candidate will sit onsite 5 days a week.

Responsibilities for the Dedicated Engineer:

• Configure and integrate telephony and VOIP systems, including SIP-based solutions.
• Conduct lab evaluations of new software and hardware for performance and reliability.
• Provide critical project assistance and technical leadership on deployments.
• Perform fault isolation, triage, replication, and resolution of complex issues.
• Support SIP layer troubleshooting and PBX feature provisioning.

Qualifications for the Dedicated Engineer:

• Active Secret Clearance required
• DoD 8570/8140 certification preferred.
• Strong knowledge of telephony, VOIP, SIP protocols, and SBC exposure.
• Experience with CUCM provisioning and SIP troubleshooting.
• Familiarity with PBX environments and feature configuration.
• Hands-on experience with application server products preferred.

Compensation

• $100,000-$118,000 annual
• Comprehensive benefits: Medical, Dental, Vision, 401(k), PTO, and holidays.

Keywords: telephony, VOIP, SIP protocols, Session Border Controller, SBC, CUCM provisioning, PBX configuration, SIP troubleshooting, SIP messaging, application server products, product integration, product configuration, fault isolation, issue triage, replication, troubleshooting, lab evaluations, federal customer support, DoD 8570, DoD 8140, Secret clearance, secure environment, call transfer, call waiting, IP configuration, debugging features, customer-facing role,

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