Customer Service Associate

Piper Companies is seeking a Customer Service Associate to support a growing client in the insurance industry in Durham, NC. The Customer Service Associate role operates in a hybrid environment, requiring employees to work onsite several days per week while maintaining flexibility to work remotely. The Customer Service Associate role is ideal for a service-oriented professional who excels in a fast-paced call center setting and is passionate about delivering exceptional customer experiences.

Responsibilities of the Customer Service Associate include:

• Respond to incoming customer inquiries via phone while providing timely and professional support.

• Resolve policy-related questions, account concerns, and service requests with accuracy and attention to detail.

• Document customer interactions and updates within internal systems to maintain accurate records.

• Navigate multiple applications and resources to research information and provide effective solutions.

• Meet established service level expectations while maintaining a high standard of customer satisfaction.

Requirements of the Customer Service Associate include:

• Strong verbal communication skills with the ability to build rapport and de-escalate customer concerns.

• Ability to use Microsoft Office Suite and CRM/customer service software.

• Ability to multitask, manage competing priorities, and work efficiently in a fast-paced environment.

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.

Compensation for the Customer Service Associate include:

• $23/hr

• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.

• Hybrid work flexibility

• This job opens for applications on 09/25/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer service associate, customer support representative, call center representative, contact center, insurance, customer service, hybrid, Durham, inbound calls, customer experience

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