Dedicated Engineer for Network Operations

Piper Companies is seeking a Federal DENO (Dedicated Engineer for Network Operations) to join a team supporting the Navy in Norfolk, VA. This is an onsite position requiring an active Secret clearance. The ideal candidate will have strong VoIP/SIP expertise and experience with Ribbon products in a customer-facing environment. This is an onsite 5 day a week position in Norfolk, VA.

Responsibilities:

• Serve as the Ribbon product subject matter expert for federal clients
• Configure and integrate Ribbon products into customer environments
• Conduct extended lab evaluations of new software or hardware
• Provide critical project assistance and technical guidance
• Perform fault isolation, issue triage, investigation, replication, and resolution
• Collaborate with Ribbon Support and Product teams; escalate tickets when necessary

Qualifications:

• Strong telephony and VoIP/SIP knowledge, including SBC exposure
• Ability to troubleshoot and interpret SIP messaging; deep understanding of SIP layer troubleshooting
• Experience with provisioning on CUCM or similar platforms (Ribbon Application Server experience preferred; training provided)
• Familiarity with PBX features: provisioning, debugging call features, configuring IP in PBX, and validating functionality
• Comfortable navigating PBX systems and ensuring feature configurations
• Clearance: Secret
• Must be eligible to work in the United States

Additional Details:

• Location: Onsite in Norfolk, VA
• Comprehensive benefits: Medical, Dental, Vision, 401k, PTO, holidays, sick leave as required by law
• Onsite work environment – 5 days on-site
• Pay Range: $104,000 – $114,000 annually

This job opens for applications on 12/10/2025. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: VoIP, SIP, SBC, Ribbon Application Server, CUCM, PBX, telephony, SIP messaging, SIP troubleshooting, provisioning, IP configuration, call features, fault isolation, issue triage, troubleshooting, product integration, customer-facing, federal support, Navy contract, Secret clearance, Norfolk VA, onsite

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