Collections Administrator

Piper Companies is seeking a Collections Administrator to join an industry leading credit union located in Eugene, OR. The primary purpose of this role is to coordinate all operational activities relating to the timely and accurate processing of collateral-related transactions and requests for information.

Responsibilities for the Collections Administrator:

• Interact with vendors, members, and state motor vehicle agencies to resolve complex problems and seek exceptions to policy when appropriate.
• Work constructively in Salesforce, Hogan, TMS, and all platforms used by the department.
• Review vendor reports of unidentified titles, locate member and loan if possible, and provide instructions for disposition of title documents.
• Review vendor reports for non-receipt of title and determine next actions, including referring accounts to DCC, interest rate adjustments, and direct member follow-up.
• Serve as subject matter expert on vehicle titling issues, including releasing titles, owner name changes, state titling requirements, payoff/lien release, and ownership changes.
• Utilize knowledge of DealerTrack Title Management System (TMS) and vendor conversion processes.
• Provide support to internal partners such as DCC, OGC, Items Processing, and Research & Online Services.
• Update TMS system for cross-collateralization status to prevent collateral release.
• Review Sales Force cases for accuracy and compliance, input correct requests into TMS, and resolve incorrect requests.

Compensation for the Collections Administrator includes:

• Hourly Range: $20 - $25/hr
• Comprehensive Benefits: PTO, Paid Holidays, Cigna Healthcare, Dental, Vision, 401k, Sick leave as required by law

This job opens for applications on 1/12/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: #LI-CR2 #LI-ONSITE

Collateral Operations, Collateral Management, Vehicle Titling, Title Processing, DealerTrack Title Management System (TMS), Salesforce, Hogan, Vendor Management, DMV Coordination, Loan Collateral, Title Release, Lien Release, Ownership Change, Cross-Collateralization, Compliance, GAP Insurance, Extended Warranty, Collateral Protection Insurance, Process Improvement, Operational Support, Financial Services, Auto Loan Processing, Title Conversion, Documentation Review, Customer Service, Problem Resolution, Reporting, Workflow Optimization