Field Training and Support Engineer

Piper Companies is seeking a Field Training and Support Engineer to join a global counter-drone technology company based in McLean, VA. Field Training and Support Engineer will  serve as the technical cornerstone for the Customer success organization. This position will be on-site in McLean, VA five days a week!

Responsibilities of the Field Training and Support Engineer include:

• Deliver high‑impact in‑person and virtual training sessions across hardware and software platforms.
• Design, refine, and expand training programs that cover current features and upcoming product enhancements.
• Serve as the primary technical liaison for external service partners, assessing, training, and overseeing their performance.
• Ensure partners consistently meet organizational standards for field delivery and customer support.
• Maintain deep subject‑matter expertise in RF‑based C‑UAS technologies.
• Represent the product to U.S. customers, translating field insights into clear feedback for engineering and product teams.
• Act as a Tier 2 escalation point for complex technical issues, troubleshooting and resolving advanced system problems.
• Participate in a support rotation to ensure uninterrupted coverage for critical customer needs.
• Lead or support site surveys, system installations, configurations, and end‑to‑end testing in varying RF environments.
• Ensure hardware and software solutions are optimized for each unique operational setting.
• Develop, review, and validate technical documentation including manuals, Statements of Work (SOW), and best‑practice guides for users and partners.

Qualifications for the Field Training and Support Engineer include:

• 5-7+ years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.
•  Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.
• Demonstrated experience managing and scaling third-party service providers or channel partners.
• FAA Part 107 Remote Pilot Certificate (Highly Preferred). 
• Bachelor’s degree in Engineering, Telecommunications, or a related technical field.

Compensation for the Field Training and Support Engineer include:

• Salary Range: $120,000 - $130,000
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays

This job opens for applications on [2.12.26]. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-MR1 #LI-ON-SITE

Keywords: Technical Training • Curriculum Development • Instructor‑Led Training • Virtual Training Delivery • Partner Management • Partner Evaluation • Technical Liaison • Field Support • RF‑Based C‑UAS Technology • Product Subject Matter Expert • Voice of the Product • Engineering Collaboration • Customer Feedback Loop • Tier 2 Technical Support • Advanced Troubleshooting • System Diagnostics • Escalation Support • System Integration • Site Surveys • Field Deployment • Hardware Installation • Software Configuration • RF Environment Optimization • System Testing • Technical Documentation • Statements of Work (SOW) • Best‑Practice Development • Cross‑Functional Collaboration • Customer Communication • Operational Excellence • Problem‑Solving • Root Cause Analysis • Process Standardization • Technical Manuals • High‑Impact Communication • End‑User Training • Partner Oversight • Technical Enablement • Mission‑Critical Environments • Hardware Systems • Software Systems • Integrated Solutions • Independent Execution • Technical Problem‑Solving • Operational Alignment • Technical Environments • RF Technologies