Manager of Loan Servicing and Support (Omaha, NE)

Piper Companies is seeking a Manager of Loan Servicing and Support to lead loan servicing operations for a growing organization in the financial services industry. The Manager of Loan Servicing and Support role is ideal for an experienced leader with deep expertise in loan servicing, credit reporting, and operational controls within a regulated environment. This position will be hybrid in Omaha, NE!

Responsibilities of the Manager of Loan Servicing and Support:

• Lead, mentor, and develop the loan servicing team to ensure accuracy, efficiency, and compliance.

• Oversee daily servicing operations, including payoffs, payments, credit disputes, and credit reporting.

• Ensure adherence to investor guidelines, regulatory requirements, and internal policies and procedures.

• Develop and monitor KPIs, and provide data-driven reporting and recommendations to senior leadership.

• Drive process improvement, enhance member interactions, and resolve escalated issues.

• Optimize use of loan servicing systems, support system enhancements, and advance digital/process automation.

• Develop and maintain policies, procedures, and controls to ensure accurate and consistent processes.

• Partner with business, technology, and other stakeholders to align operations with business needs.

• Negotiate with vendors on statements of work and costs as needed.

Qualifications of the Manager of Loan Servicing and Support:

• Bachelor’s degree in a related field required; master’s degree or MBA preferred.

• 8+ years of loan servicing experience, preferably within a financial institution.

• 3+ years of supervisory or assistant manager experience.

• 3+ years of experience with credit reporting and dispute processes.

• Strong knowledge of loan servicing regulations, compliance, NACHA and ACH processing.

• Experience balancing general ledgers in banking operations.

• Proven ability to lead teams, develop talent, and drive operational excellence.

• Proficiency with loan servicing platforms (e.g., BlackLine or similar) and process automation tools.

• Strong problem-solving, analytical, and communication skills with effective stakeholder management.

• Proficiency in Microsoft Office Suite.

• FCRA Certification for Data Users and Data Furnishers preferred.

• NACHA and ACH professional certification highly preferred.

Compensation for the Manager of Loan Servicing and Support includes:

• Salary range: $80,000 - $100,000

• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO.

This job opens for applications on 02/10/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Manager of Loan Servicing and Support, Loan Servicing Manager, Loan Operations, Loan Servicing, Credit Reporting, Credit Disputes, FCRA, NACHA, ACH, General Ledger, Banking Operations, Financial Services, Operations Manager, Team Leadership, Process Improvement, Compliance, Investor Guidelines, Automation, BlackLine, Member Experience

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