Operations Associate

Piper Companies is seeking an Operations Associate for a growing organization in Durham, North Carolina. The Operations Associate will support the operations team within various functions of the business. The Operations Associate will be customer facing (internally and externally) and must possess a strong passion for customer service. The Operations Associate role is ONSITE 3 days a week in the office – Tuesday, Wednesday, and Thursday and requires a Bachelor’s Degree.

Responsibilities for the Operations Associate include:

• Provide a positive client experience
• Manage all verbal and written communication and correspondence with clients
• Take a proactive approach and follow up on issues until resolution 
• Handle all requests to full completion and escalate any issues proactively to management

Qualifications for the Operations Associate include:

• Bachelor’s Degree is REQUIRED!
•  Onsite 3 days a week is REQUIRED!
• A customer centric mindset with a passion to provide the highest level of service
• Comfortable and confident communicating to clients over the phone, email, chat and text

Compensation for the Operations Associate includes:

• Range: $22-23/hr based on experience
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays
• This job opens for applications on February 16, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Operations, Customer Support

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