Desktop Support Analyst II

Piper Companies is seeking a Desktop Support Analyst (Level II) to join a large healthcare organization supporting a multi-site campus environment in New Jersey. This is a contract-to-hire opportunity offering strong long-term stability and growth potential. The role is onsite and first shift (Monday–Friday).

Responsibilities:

• Provide Level II desktop support for Windows 10/11 environments, end-user devices, and associated hardware
• Install, configure, and troubleshoot applications, workstations, printers, and peripheral equipment
• Perform Active Directory tasks including account management and device administration
• Support approximately 4,000 users across a primary campus and remote locations
• Assist with and lead small-to-mid-sized projects such as printer upgrades, new office setups, and hardware deployments
• Support new technology initiatives including virtual machine rollouts and badge/access systems
• Document issues and resolutions within the ticketing system and collaborate with team members to ensure timely resolution
• Provide white-glove customer service in a fast-paced healthcare environment

Qualifications:

• Experience providing desktop/end-user support in a Windows environment (Level I or II)
• Hands-on experience with Windows 10/11, hardware troubleshooting, and application installations
• Working knowledge of Active Directory (user accounts, permissions, device management)
• Strong troubleshooting and problem-solving skills
• Team-oriented, proactive, and customer-focused mindset
• Ability to work onsite in Princeton, NJ
• Healthcare or enterprise-level support experience preferred but not required

Compensation:

• Hourly rate: $25 - $30/hr W2 depending on experience
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law

This job opens for applications on 2/20/26. Applications will be accepted for at least 30 days from the posting date.

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Keywords: Desktop Support, Level II Support, End User Support, Technical Support, Windows 10, Windows 11, Active Directory, Account Management, Hardware Troubleshooting, Software Installation, Device Deployment, Printer Support, Desktop Imaging, Ticketing Systems, IT Help Desk, IT Support, Healthcare IT, Virtual Machines, VM Deployment, Networked Devices, User Administration, Troubleshooting, Customer Service, Onsite Support, IT Infrastructure