Level I Analyst

Piper Companies is seeking a Level I Analyst to join a healthcare company located in Philadelphia, PA through a hybrid, contract-to-hire position with strong potential for extension or conversion. The Level I Analyst will provide Level 1 help desk support across the organization and perform duties such as application support, device setup and troubleshooting, and remote assistance.

Responsibilities of the Level I Analyst include:

• Troubleshoot Level 1 phone and remote questions and concerns, including:
  • Device hardware & software issues
  • Support of the following OS: Windows, Mac OS, IOS, & Android plus encryption
  • Enterprise and desktop application assistance
  • Printer access & installations, such as driver updates
  • Password resets
  • Remote Access assistance
• Proficient experience with help desk solutions using ITIL processes.
• Keep up to date with all current IT security, HIPAA, and similar compliance concerns, technologies, and requirements.

Qualification for the Level I Analyst include:

• High School Diploma, bachelor’s degree NOT required
• Standard IT troubleshooting experience, either from an internship or a previous role
• Strong communication and interpersonal skills
• Collaborates well with co-workers, visitors, and other staff

Compensation/Schedule for the Level I Analyst includes:

• Pay Rate: $20-23/hour
• 40 hours per week; 2 days on site at any of the company’s locations, 3 days remote
• 1 year contract, with strong potential for extension or conversion
• Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick Leave as required by law

This job opens for applications on 02/20/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: analyst, IT analyst, IT, healthcare IT, healthcare, hybrid, desk support, IT support, application support, device setup, troubleshooting, remote assistance, device hardware, device software, Windows, Mac OS, Android, help desk solutions, ITIL, HIPPAA, compliance,

#LI-TM1 #LI-hybrid