Service Desk Analyst

Piper Companies is seeking a Service Desk Analyst to support a leading healthcare organization in Philadelphia, PA. This individual will serve as the first point of contact for IT support, providing phone and remote assistance across the organization.

Responsibilities of the Service Desk Analyst:

• Provide Tier 1 phone and remote support for hardware, software, and application issues
• Troubleshoot Windows, Mac OS, iOS, and Android devices
• Support password resets, printer installations, remote access, and device setup
• Document and manage tickets in alignment with ITIL processes
• Maintain compliance with IT security and HIPAA standards

Qualifications of the Service Desk Analyst:

• 1–2 years of IT support or customer service experience
• Strong communication skills and ability to guide users through technical issues
• Basic knowledge of Windows and/or Mac environments
• High School Diploma required
• Ability to work onsite 2 days per week in Philadelphia, PA area

Compensation for the Service Desk Analyst

• Pay Rate: $20–23/hr.
• Contract Opportunity ( With strong potential to extend or convert to permanent role)
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave (as required by law)

Application Period: This position opens for applications on 2/20/2026 and will remain open for a minimum of 30 days from the posting date.

Keywords: Service Desk, Help Desk, Tier 1 Support, IT Support, Desktop Support, Windows, Mac OS, Remote Support, Healthcare IT

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