Field Training and Support Engineer

Piper Companies is looking for a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization. You will be at the forefront of drone safety and security technology, operating in a fast-paced environment where your leadership directly impacts national security and public safety.

In this role, you will act as the primary product expert for cutting-edge counter‑UAS (C‑UAS) hardware and software platforms. You will empower customers and service partners through world-class training while providing high-level technical support to ensure mission readiness.

This is not a junior role — we are seeking a leader who can navigate complex Radio Frequency (RF) environments, manage third‑party service partners, and ensure clients achieve full operational capability.

Key Responsibilities

• Training Leadership: Lead high-impact in-person and virtual training sessions for D-Fend’s hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.
• Partner Management: Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend’s high standards for field delivery and support.
• Product Subject Matter Expertise: Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams.
• Advanced Technical Support: Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.
• Field Deployment & Integration: Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments.
• Documentation & Strategy: Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners.

Qualifications & Requirements

• Experience: 5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.
• Domain Expertise: Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.
• Partner Oversight: Demonstrated experience managing and scaling third-party service providers or channel partners.
• Education/Certification:FAA Part 107 Remote Pilot Certificate (Highly Preferred). Bachelor’s degree in Engineering, Telecommunications, or a related technical field.

Operational Requirements

Travel & Work Location

• Ability to work on‑site in the McLean, VA office (this is an in-office role).
• Willingness to travel domestically and occasionally internationally to customer locations (estimated 50–75%, depending on training schedules).

Availability

• Willingness to participate in a support rotation, including occasional nights and weekends.

Physical Requirements

• Must be able to lift and move equipment (up to 50 lbs) during field deployments.

Keywords: #LI-CG1 #ON-SITE

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