Service Desk Analyst

Piper Companies is hiring a Level I Analyst to support a prominent healthcare system. In this position, you’ll function as frontline (Tier 1) technical support, delivering phone and remote assistance to users across the organization.

Key Responsibilities:

• Respond to and resolve Tier 1 technical issues via phone and remote support.
• Troubleshoot hardware and software across Windows, Mac OS, iOS, and Android devices, including encryption support.
• Provide support for enterprise and desktop applications, as well as printer installations and driver updates.
• Perform password resets and assist users with remote access connectivity.
• Follow help desk best practices aligned with ITIL processes while adhering to IT security, HIPAA, and compliance standards.
• Communicate clearly and professionally with employees, visitors, and stakeholders, representing organizational values.

Required & Preferred Qualifications:

• Prior Tier 1 or help desk experience is a plus, but not mandatory.
• Working familiarity with Windows, Mac OS, iOS, and Android environments.
• Experience with enterprise applications, remote troubleshooting tools, and standard support workflows.
• Exposure to ITIL service management practices preferred.
• High school diploma required; bachelor’s degree not necessary.

Compensation & Structure:

• Hourly Pay: $20–$23/hour
• Contract-to-Hire
• Hybrid Schedule: Two onsite days per week

Skills:

Tier 1 Support, Help Desk Services, Desktop Support, Windows, Mac OS, iOS, Android, ITIL, HIPAA Compliance, Remote Troubleshooting, Application Support, Printer Configuration, Password Management, Healthcare IT, Contract-to-Hire

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