Operations Associate

Piper Companies is seeking an Operations Associate to join an established life insurance and annuities organization based in Durham, NC. This role supports both customer operations and claims processing, ensuring accurate policy servicing, thoughtful communication, and timely resolution of life and annuity claims.

RESPONSIBILITIES:

• Evaluate and determine claim coverage in accordance with policy provisions, procedures, and regulatory requirements

• Verify and analyze claim data, establish reserves, and authorize payments within defined authority levels

• Communicate with claimants, medical providers, employers, and legal partners to gather required information

• Document claim activity, decisions, and financial transactions accurately across internal systems

• Manage assigned workloads—including new claims, pending items, service requests, and audit feedback—within established turnaround times

• Support continuous improvement by identifying workflow efficiencies and maintaining compliance with HIPAA and internal integrity standards

QUALIFICATIONS:

• Bachelor’s degree required

• Previous professional experience demonstrating reliability, communication skills, and customer interaction

• Strong organizational skills with the ability to navigate complex rules, policies, and state regulations

• Empathetic, composed, and professional when assisting individuals facing sensitive or challenging situations

• Excellent communication skills and the ability to balance multiple tasks in a fast‑paced environment

COMPENSATION:

• Pay Rate: $20–$23/hour

• Employment Type: Direct Hire, Full‑Time

• Schedule: Standard business hours (9:00AM–6:00PM)

• Onsite Requirement: Onsite in Durham, NC, with hybrid flexibility

• Benefits: Medical, Dental, Vision, PTO, Holidays, 401(k) match

This job opens for applications on (03/02/2026). Applications will be accepted for at least 30 days from the posting date.

Keywords: Operations Associate, Claims Processing, Life Insurance, Annuities, Customer Operations, Policy Administration, Claims Adjudication, Insurance Support, Durham NC Jobs

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