Operations Associate

Piper Companies is seeking an Operations Associate with strong customer service experience and excellent organizational abilities. This role follows a hybrid schedule, working onsite in Durham, NC three days per week (Tuesday, Wednesday, Thursday).

Responsibilities for the Operations Associate include:

• Deliver outstanding customer service to clients and internal stakeholders.
• Handle the processing and administration of insurance policies and annuity contracts.
• Verify accuracy and completeness of all required documentation.
• Support policy renewals, endorsements, cancellations, and related tasks.
• Maintain, organize, and update client information within the database.
• Compile reports and evaluate data to assist in operational decision‑making.

Qualifications for the Operations Associate include:

• Bachelor’s degree
• Strong organizational and time‑management capabilities
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Solid analytical and problem‑solving skills
• Excellent verbal and written communication skills, with strong interpersonal abilities

Compensation for the Operations Associate includes:

• Hourly rate: $23/hr
• Comprehensive benefits package: Medical, Dental, Vision, 401(k) match, PTO, legally required sick leave, and paid holidays

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